Privacy Policy
Privacy Policy - WALA AMSTERDAM
Last updated: September 18, 2024
This Privacy Policy describes how WALA AMSTERDAM collects, uses, and discloses your personal data when you visit, use our services, make a purchase on wala-amsterdam.com, or otherwise interact with us regarding the Site (collectively referred to as the ‘Services’). For the purposes of this Privacy Policy, ‘you’ and ‘your’ refer to you as the user of the Services, whether you are a customer, website visitor, or any other individual whose information we have collected under this Privacy Policy.
Please read this Privacy Policy carefully.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated Privacy Policy on the Site, update the ‘Last updated’ date, and take any other steps required by applicable law.
How we collect and use your personal data
To provide the Services, we collect personal information about you from various sources as described below. The information we collect and use depends on your interactions with us.
In addition to the specific uses outlined below, we may use the information we collect about you to communicate with you, provide or improve the Services, comply with applicable legal obligations, enforce applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.
What personal data we collect
The type of personal data we collect about you depends on your interactions with our Site and your use of our Services. When we refer to ‘personal data,’ we mean information that identifies, relates to, or describes you, or that could be linked to you. Below are the categories and specific types of personal data we collect.
Information we collect directly from you
Information you provide directly through the Services may include:
• Contact details including your name, address, phone number, and email address.
• Order details including your name, billing address, shipping address, payment confirmation, email address, and phone number.
• Account information including your username, password, security questions, and other information used for account security.
• Customer support information including the information you choose to include in your communication with us, such as when you send a message through the Services.
Some features of the Services may require you to provide us with certain personal information. You may choose not to provide this information, but if you do, you may not be able to use or access those features.
Information we collect about your usage
We may also automatically collect certain information about your interaction with the Services (‘Usage Data’). We may use cookies, pixels, and similar technologies (‘Cookies’) for this purpose. Usage Data may include information about how you access and use our Site and account, including device information, browser information, network connection information, your IP address, and other information about your interactions with the Services.
Information we obtain from third parties
Finally, we may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:
• Companies that support our Site and Services, such as Shopify.
• Our payment processors, who collect payment information (e.g., bank account, credit or debit card details, billing address) to process your payment, fulfill your orders, and provide the products or services you requested so that we can execute the agreement we have with you.
When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we or third parties we work with may automatically collect certain information using online tracking technologies such as pixels, web beacons, software development kits, third-party libraries, and cookies.
All information we obtain from third parties is treated in accordance with this Privacy Policy. Please also refer to the section below, “Third-Party Websites and Links.
Here’s the continuation of the Privacy Policy translated into English, with “WALA AMSTERDAM” replacing “Mobisite”:
How we use your personal data
• Provision of products and services. We use your personal data to provide you with the Services in accordance with the agreement we have with you. This includes processing payments, fulfilling orders, and sending notifications regarding your account, purchases, returns, exchanges, or other transactions. Additionally, we manage your account by creating, maintaining, and facilitating features necessary for your user experience, such as arranging shipping and handling returns and exchanges.
• We share your data with suppliers to process your orders. This may particularly occur with dropshipping orders, where an external supplier ships the product directly to you.
• Furthermore, we may enhance your shopping experience by allowing Shopify to link your account to other Shopify services you may use. In such cases, your data will be processed by Shopify as described in both Shopify’s Privacy Policy and the Consumer Privacy Policy.
• Marketing and advertising. We may use your personal data for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications via email, SMS, or mail, and displaying advertisements for products or services to you. This may mean your personal data is used to better tailor the Services and advertisements on our Site and other websites. If you are a resident of the EEA, the legal basis for these data processing activities is our legitimate interest in selling our products, according to Art. 6 (1) (f) GDPR.
• Security and fraud prevention. We use your personal data to detect, investigate, or take action regarding potential fraudulent, illegal, or malicious activities. If you choose to use the Services and register an account, you are responsible for keeping your account login information secure. We strongly advise you not to share your username, password, or other access information with anyone else. If you believe your account has been hacked, please contact us immediately. If you are a resident of the EEA, the legal basis for these data processing activities is our legitimate interest in keeping our website safe for you and other customers, according to Art. 6 (1) (f) GDPR.
• Communication and service improvement. We use your personal data to provide customer support and improve our Services. This is in our legitimate interest to communicate with you, provide you with effective services, and maintain our business relationship with you according to Art. 6 (1) (f) GDPR.
Cookies
Like many other websites, we use cookies on our Site. Specific information about the cookies we use in relation to supporting our store with Shopify can be found at https://www.shopify.com/legal/cookies. We use Cookies to support and improve our Site and Services (including remembering your actions and preferences), to conduct analytics, and gain more insight into user interaction with the Services (in our legitimate interest to manage, improve, and optimize the Services). We may also allow third parties and service providers to use cookies on our Site to better tailor the services, products, and advertising on our Site and other websites.
Most browsers automatically accept Cookies by default, but you can adjust your browser settings to remove or reject cookies. Please note that deleting or blocking cookies may negatively impact your user experience and may cause some Services, including certain features and general functionality, to not work correctly or to become unavailable. Additionally, blocking Cookies may not fully prevent the way we share information with third parties, such as our advertising partners.
How we disclose personal data
In certain circumstances, we may disclose your personal data to third parties for contract execution, legitimate purposes, and other reasons that fall under this Privacy Policy. Such circumstances may include:
• With suppliers or other third parties performing services on our behalf (such as IT management, payment processing, data analysis, customer support, cloud storage, fulfillment, and shipping).
• With business and marketing partners to provide services and show advertisements to you. Our business and marketing partners will use your data in accordance with their own privacy statements.
• When you authorize us, request us, or otherwise give consent to share certain data with third parties, such as to deliver products to you or through your use of social media widgets or login integrations, with your permission.
• With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.
• In connection with a business transaction, such as a merger or bankruptcy, to comply with applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
We publicly disclose the following categories of personal data and sensitive personal data about users for the purposes as outlined in “How we collect and use your personal data” and “How we disclose personal data”:
Category Categories of Recipients
Identification data such as basic contact details and certain order and account information Suppliers and third parties providing services on our behalf (such as internet service providers, payment processors, fulfillment partners, customer support partners, and data analytics providers)
Commercial information such as information about orders, shopping, and customer support Business and marketing partners
Internet or other similar network activity, such as usage data Affiliates
Geolocation data such as locations determined by an IP address or other technical measures
We do not use or disclose sensitive personal data without your consent or for the purpose of inferring characteristics about you.
With your consent, we may share personal data as follows to conduct advertising and marketing activities.
Third-Party Websites and Links
Our Site may contain links to websites or other online platforms operated by third parties. If you follow links to sites that are not affiliated with us or not managed by us, it is important that you read their privacy and security policies and other terms. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of the information on those sites. Information you provide in public or semi-public venues, including information you share on third-party social networks, may also be visible to other users of the Services and/or users of these third-party platforms, without limitation regarding its use by us or a third party. The inclusion of such links on our Site does not imply approval of the content on such platforms or of their owners or operators, except as noted in the Services.
Children’s Data
The Services are not intended for use by children, and we do not knowingly collect personal data about children. If you are a parent or guardian of a child who has provided us with personal data, you may contact us using the contact information below to request that this data be deleted.
As of the effective date of this Privacy Policy, it is not actually known to us that we ‘share’ or ‘sell’ personal data of individuals under 16 years old (as defined in applicable legislation).
Security and retention of your data
Please be aware that no security measure is perfect or impenetrable, and we cannot guarantee ‘perfect security.’ Furthermore, data you send to us may not be secure during transmission. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.
How long we retain your personal data depends on various factors, such as whether we need the data to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or fulfill other applicable contracts and policies.
Your rights
Depending on where you live, you may have some or all of the following rights regarding your personal data. However, these rights are not absolute and may only apply under certain circumstances, and in some cases, we may deny your request, as permitted by law.
• Right to access/know: You may have the right to request access to the personal data we hold about you, including details about how we use and share your data.
• Right to delete: You may have the right to request that we delete the personal data we hold about you.
• Right to correct: You may have the right to request that we correct inaccurate personal data we hold about you.
• Right to portability: Under certain circumstances and with certain exceptions, you may have the right to receive a copy of the personal data we hold about you and request that we transfer it to a third party.
• Right to opt-out of sale, sharing, or targeted advertising: You may have the right to request that we do not ‘sell’ or ‘share’ your personal data or to opt-out of the processing of your personal data for purposes considered ‘targeted advertising,’ as defined in applicable privacy legislation. Please note that if you visit our Site while the Global Privacy Control opt-out preference signal is turned on, we will treat this, depending on your location, as a request to opt-out of ‘selling’ or ‘sharing’ information for the device and browser you are using to visit the Site.
• Restriction of processing: You may have the right to ask us to stop or limit the processing of personal data.
• Withdrawal of consent: When we need your consent to process your personal data, you may have the right to withdraw that consent.
• Appeal: You may have the right to appeal our decision if we refuse to process your request. You can do this by directly responding to our denial.
• Managing communication preferences: We may send you promotional emails, and you can opt-out of receiving these at any time by using the unsubscribe option that is part of the emails we send you. If you unsubscribe, we may still send you non-promotional emails, such as emails regarding your account or orders you have placed.
You can exercise any of these rights where indicated on our Site or by contacting us using the contact details below.
We will not discriminate against you for exercising any of these rights. We may need to collect information about you to verify your identity, such as your email address or account details, before we provide a substantive response to the request.
